Promote Predictable Delivery
I help teams deliver better outcomes, faster, and more predictably by helping teams adopt agile-enabling practices and fostering a culture of rigorous continuous improvement.
Launch Complex Programs
I help organizations plan, organize, and run successful, high-stakes programs by breaking down ambiguous large-scale initiatives, aligning cross-functional stakeholders, creating enabling team structures, and developing realistic delivery plans.
Empower Teams
I focus on building trust-based, high-performance environments where decision-making is moved to the team level, empowering them to solve their own challenges, remove delays, and deliver higher-quality outcomes.
Align Teams for Flow
I use Team Topologies and Domain-Driven Design to align teams and technology, reducing handoffs, optimizing cognitive load, and improving performance.
account_balance Core Banking & Payments
Supported delivery of Scotiabank's U.S. Cash Management platform, Cross-Border Payments Transformation, and Scotia TranXact Payments APIs (35 people, $16M+), including Wires, EFT, and e-Transfers.
database Data & Compliance
Guided teams in building Wealth Management Data Lake, supporting AML, KYC, and Fraud stakeholders.
api Open Banking
Facilitated the discovery and development of Open Banking APIs for Account Validation, Track & Trace, and real-time transaction monitoring.
devices Digital Experience
Served as Agile Coach for ScotiaOnline and a $10M Salesforce implementation, leading discovery, planning and delivery across five teams.
medical_services HealthTech
Supported delivery of a new Pharmacy Management System for Shopper's Drugmart in Quebec.
payments FinTech
Supported integrations with financial data aggregators, accounting software, and Earned Wage Access (EWA) providers.
Senior Agile Coach
Agile by Design
Senior Agile SME and Transformation Coach with a focus on Wealth, Payments, and Healthcare. Expert in sociotechnical design, organizational flow, and creating the conditions for high-performing teams.
workspace_premium Program Delivery
- • Led the delivery of complex systems and platforms across financial services and healthcare industries
- • Served as lead coach for large-scale initiatives, training and coordinating multiple cross-functional teams
- • Facilitated collaborative modeling workshops to align stakeholders around complex systems
account_tree Socio-Technical Design
- • Designed operating models for enterprise service lines using modern organizational patterns
- • Optimized value streams to significantly reduce lead times and accelerate client time-to-value
- • Applied Team Topologies and Domain-Driven Design to restructure team boundaries and reduce cognitive load
query_stats Flow Engineering
- • Replaced gut-feel deadlines with Monte Carlo simulations to high-confidence delivery commitments
- • Introduced Cost of Delay to enable data-informed decisions on backlog sequencing
- • Implemented percentile-driven lead time and age of WIP reporting to improve delivery predictability
groups Coaching Leadership
- • Fostered high-autonomy and psychological safety through coaching to Architects, Developers, Directors, and Product Owners
- • Designed and led training workshops on agile practices, flow, and product discovery
- • Introduced experimentation frameworks to accelerate learning and validate assumptions
Agile Coach
Agile by Design
Led the restructuring of a 400-person Wealth Management line of business, transitioning from siloed support and delivery organizations to an integrated Build-and-Run model. Facilitated project discovery workshops and leveraged relative estimation and Monte Carlo simulations to provide data-driven project plans.
Data Analyst
Rubicon Project
Leveraged data analytics and quantitative methods to support campaign optimization and client reporting within the digital advertising ecosystem.
Flow & Analytics Platforms
Built SquadView, Team Flow Mapping, and the DelayCost Visualizer to help leadership improve planning, work sequencing, and lead times.
Strategic Mapping
Created the Wardley Doctrine & AI Impact Explorer and Service Maturity Mapping to support developing services focused on identifying and satisfying user needs.
Agile Operating Systems
Published the Transformation Toolkit, Feature Prioritization Toolkit, and the PopcornFlow experimentation templates.
Planning Frameworks
Developed the Agile Big Room Planning tool for multi-team programs and the Team Readiness Review to emphasize the conditions for successful teams.
Team Health
Published the Squad Health Check and Lean Waste Retrospective frameworks on Miroverse.
loop Agile & Lean
groups Leadership
memory AI & Agentic Workflows
hub Systems
shopping_cart Product Strategy
assignment Project Management
draw Collaborative Modelling
schema Domain-Driven Design
code Tools
strategy Strategy, Sensemaking & Organizational Architecture
speed Operational Flow & Quantitative Delivery
code Technical Product Discovery & Leadership
"I had the pleasure of working with Malcolm on a large-scale transformation initiative, and I can confidently say he is one of the most skilled and inspiring Agile Coaches I've had the opportunity to collaborate with. Malcolm brings a rare combination of deep Agile expertise, strong leadership, and genuine empathy."
— Management Consultant
"I had the pleasure of working with Malcolm several years ago. He played a key role as an Agile Coach, helping guide the team through priorities, sprint ceremonies, and cross-functional collaboration. Even after many years, I still remember his calm presence and thoughtful facilitation style."
— Senior Product Manager
"I was fortunate to work with Malcolm as our Senior Agile coach, and his impact on our team was remarkable. He brought not only deep expertise in Agile practices but also a genuine ability to coach, mentor, and empower individuals to grow."
— Tech Lead
"I had the pleasure of working with Malcolm, where his guidance as an Agile Coach made a big impact on our team. He brought clarity, patience, and practical insights that helped us improve collaboration and deliver better outcomes."
— Developer
"I had the pleasure of working with Malcolm... he was always a pleasure to work with, good for a joke or two, but also an insightful discussion. Whenever I collaborated with Malcolm, he instilled confidence into what I was doing and highlighted different perspectives on the task at hand, which I greatly appreciated. His consultation always left me thinking about ways to improve the approach we were taking."
— Technical Navigator
BComm, Business Technology Management
Ryerson University, Toronto