What I Do
Promote Predictable Delivery
I help teams deliver better outcomes, faster, and more predictably by replacing dysfunctional, wasteful agile practices with value-adding activities.
Launch Complex Programs
I help organizations run successful, high-stakes programs by breaking down ambiguous large-scale initiatives, aligning cross-functional stakeholders around a shared understanding, clear domain boundaries, and realistic delivery plans.
Empower Teams
I focus on building trust-based environments where decision-making authority is moved to the team level, empowering them to solve their own challenges and consistently deliver higher-quality outcomes.
Sociotechnical Design
Applying Team Topologies and Domain-Driven Design to ensure team structures are optimized for flow and reduced cognitive load.
Product & Technical Delivery Highlights
Core Banking & Payments
Supporting the delivery of payment platforms, cash management solutions, and API ecosystems for financial institutions.
Data & Compliance
Guiding teams building data infrastructure and compliance systems for regulatory and risk management requirements.
Open Banking & BaaS
Facilitating the development of open banking APIs and banking-as-a-service platforms for modern financial connectivity.
Digital Experience
Supporting digital transformation initiatives including trading platforms, CRM implementations, and customer-facing applications.
HealthTech
Enabling the delivery of healthcare technology solutions and pharmacy management systems.
FinTech Ecosystems
Supporting ecosystem integrations and partnerships across the broader financial services landscape.
Experience
Senior Agile Coach / Agile Coach
2017 — PresentAgile by Design
Strategic Agile SME and Transformation Coach with a focus on Wealth, Payments, and Healthcare. Expert in sociotechnical design, organizational flow, and creating the conditions for high-performing teams. Specializing in program leadership and delivery for high-stakes, $10M+ initiatives.
workspace_premium Program Delivery
- • Led delivery of high-scale systems and platforms across financial services, healthcare, and technology domains
- • Served as lead coach for large-scale initiatives, training and coordinating multiple cross-functional teams
- • Facilitated collaborative modeling workshops to align stakeholders around complex systems
account_tree Organizational Design
- • Designed operating models for enterprise service lines using modern organizational patterns
- • Coached large organizations through structural and cultural transformations
- • Applied Domain-Driven Design and sociotechnical principles to improve team effectiveness
query_stats Forecasting & Flow
- • Replaced estimation-based planning with data-driven forecasting methods
- • Mapped and optimized value streams to accelerate delivery and reduce time-to-market
- • Created portfolio visibility systems linking strategy to daily execution
groups Coaching & Training
- • Provided coaching across all organizational levels, from delivery teams to executive leadership
- • Designed and led training programs on agile methodologies, flow, and product discovery
- • Introduced experimentation frameworks to accelerate learning and validate assumptions
Data Analyst
2013 — 2017Rubicon Project
Leveraged data analytics and quantitative methods to support campaign optimization and client reporting within the digital advertising ecosystem.
CrossFit Coach
2012 — 2016West Toronto CrossFit
Coached individuals and groups to improve performance and movement mechanics through structured training programs.
Marketing Specialist
2010 — 2011Microsoft
Supported platform marketing initiatives and ecosystem engagement strategies.
Skills
folder_managed Program Delivery & Project Management
- End-to-End Delivery: Managing complex initiatives from discovery through deployment across diverse technical domains.
- Cross-Functional Alignment: Translating high-level objectives into actionable plans by defining clear boundaries and milestones.
- Quantitative Forecasting: Using historical data and statistical methods to provide reliable delivery roadmaps and dates.
- Economic Prioritization: Applying ROI-based frameworks to optimize work sequencing and resource allocation.
architecture Product Strategy & Org Design
- Product Discovery: Facilitating hypothesis-driven development to validate product-market fit and reduce delivery risk.
- Sociotechnical Design: Aligning organizational structures with technical architecture to improve flow and reduce cognitive load.
- Strategic Mapping: Visualizing user needs and value streams to optimize organizational performance and lead times.
groups People & Team Leadership
- Adaptive Coaching: Mentoring teams and leaders to improve autonomy, performance, and professional growth.
- High-Performance Culture: Building trust-based environments that push decision-making authority to the team level.
- Operational Strategy: Synthesizing complex domain requirements into clear user stories and streamlined delivery workflows.
- Change Leadership: Guiding organizations through structural transformations and mindset shifts using systems-thinking principles.
build Tools
Jira, Confluence, Kanbanize, Planview LeanKit, Miro, Mural
Professional Development & Certifications
Strategy, Sensemaking & Organizational Architecture
- Awareness in Wardley Mapping GCAT
- Flight Levels Systems Architecture Flight Levels Academy
- Flight Level 2 Design Flight Levels Academy
- Introduction to Flight Levels Flight Levels Academy
- Cynefin Masterclass Cognitive Edge
- Re-wilding Agile Masterclass
- Designing Epistemically Healthy Organizations
- Agendashift Deep Dive
Operational Flow & Quantitative Delivery
- Kanban Coaching Professional (KCP) Kanban University
- Kanban Management Professional (KMP) Kanban University
- Enterprise Services Planning (ESP) Kanban University
- Practical Forecasting Essentials Focused Objective
- Practical Metrics and Coaching Using Data Focused Objective
- Data-Driven Coaching Focused Objective
- Dependency Management Focused Objective
- Fast Flow of Change
- TPS Leadership Masterclass
Technical Product Discovery & Leadership
- Independent Value Streams with DDD
- Domain Storytelling Workshop
- EventStorming Facilitation
- Gherkin Masterclass
- Technical Leadership Masterclass
- Managing Virtual Teams
- Accelerated Performance Program
- Level 1 Empathy Toy Training Twenty One Toys
Expertise & Agile Domains
Testimonials
"I had the pleasure of working with Malcolm on a large-scale transformation initiative, and I can confidently say he is one of the most skilled and inspiring Agile Coaches I've had the opportunity to collaborate with. Malcolm brings a rare combination of deep Agile expertise, strong leadership, and genuine empathy."
"I had the pleasure of working with Malcolm several years ago. He played a key role as an Agile Coach, helping guide the team through priorities, sprint ceremonies, and cross-functional collaboration. Even after many years, I still remember his calm presence and thoughtful facilitation style."
"I was fortunate to work with Malcolm as our Senior Agile coach, and his impact on our team was remarkable. He brought not only deep expertise in Agile practices but also a genuine ability to coach, mentor, and empower individuals to grow."
"I had the pleasure of working with Malcolm, where his guidance as an Agile Coach made a big impact on our team. He brought clarity, patience, and practical insights that helped us improve collaboration and deliver better outcomes.
"I had the pleasure of working with Malcolm... he was always a pleasure to work with, good for a joke or two, but also an insightful discussion. Whenever I collaborated with Malcolm, he instilled confidence into what I was doing and highlighted different perspectives on the task at hand, which I greatly appreciated. His consultation always left me thinking about ways to improve the approach we were taking."
Education
Ryerson University, Toronto
BComm, Business Technology Management